Dear Smiles Davis,
The safety of our customers and employees is Amtrak's top priority. We are closely monitoring the Coronavirus (COVID-19) and are taking action based on guidance from public health experts. In order to maintain a safe environment and address customer concerns, we are taking measures including:
| • | Enhanced cleaning protocols. We have increased the frequency of cleaning service on our trains and at our stations. |
| • | Additional antibacterial products. We have increased the quantity of sanitizers and disinfectant wipes available for customers and employees throughout our trains and stations. |
| • | No change fees on bookings made through April 30, 2020. We are waiving change fees so you can book travel on Amtrak® with confidence, knowing you have the flexibility to change your plans. |
We have temporarily suspended three trains that operate between New York and Washington (Trains 2401, 2402, 2403) due to lower demand and additional changes to our schedule are under consideration. Amtrak continues to operate 300 daily trains, including more than 100 daily trains on the Northeast Corridor and continues to serve all of our stations. If schedules are modified for any existing reservation, we will contact you to provide an update.
We will continue to respond to the latest on COVID‑19 with customer and employee safety top of mind. Please visit this page for further information on our efforts, which we will continually update. For additional information about the Coronavirus, visit the CDC (Centers for Disease Control and Prevention) website . As always, we will strive to create a safe and enjoyable experience for your Amtrak journey. Thank you for being an Amtrak customer.
| Sincerely, |
|
Roger Harris Chief Marketing and Revenue Officer |